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st mary's care home

CQC Statement of Purpose

Document Ref: SOP-001

Last Updated: October 2026

Regulatory Body: Care Quality Commission (CQC)

SECTION 1: PROVIDER DETAILS

  • Legal Entity Name: St. Mary's Care Home (Stone) Limited

  • Trading Name: St. Mary's Care Home

  • Registered Business Address: Margaret Street / Monastery Drive, Stone, Staffordshire, ST15 8EJ / ST15 8ER

  • Telephone Number: 01785 813894

  • Main Email Address: info@stmarysstone.com

  • Website: www.stmarysstone.com

  • Legal Status: Private Limited Company (Registered in England & Wales)

SECTION 2: AIMS AND OBJECTIVES

At St. Mary’s Care Home (Stone) Limited, our primary purpose is to deliver high-quality, person-centred care within a warm, safe, and dignified environment.

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Our key service objectives are:

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  1. Dignity & Respect: To respect every resident’s individuality, personal preferences, life history, and spiritual needs regardless of faith or background.

  2. Independence & Choice: To empower residents to exercise personal choice and maintain their daily independence for as long as possible.

  3. Clinical Excellence: To provide 24/7 expert nursing, rehabilitation, and clinical care delivered by qualified nurses and dedicated care teams.

  4. Safe & High-Standard Living: To offer comfortable, secure accommodation with dedicated care teams and accessible communal spaces.

  5. Family & Community Engagement: To foster open communication with residents' families, encouraging involvement in care planning, social activities, and community life.

SECTION 3: CQC REGULATED ACTIVITIES & CARE SERVICES

St. Mary’s Care Home (Stone) Limited is registered with the Care Quality Commission to carry out the following Regulated Activities under the Health and Social Care Act 2008:

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  • Accommodation for persons who require nursing or personal care

  • Treatment of disease, disorder or injury

  • Diagnostic and screening procedures

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Service User Categories (Client Groups Served):

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  • Adults aged 65 and over

  • Individuals requiring 24/7 Residential Care

  • Individuals requiring 24/7 Skilled Nursing Care

  • Individuals living with Dementia or cognitive impairment

  • Individuals requiring Short-Stay or Planned Respite Care

  • Individuals requiring Palliative & End-of-Life Care

  • Individuals requiring Post-Operative Rehabilitation Care

SECTION 4: SERVICE DESCRIPTION & CARE SPECIALISMS

  • Residential Care: Providing compassionate daily assistance with personal care, mobility, medication management, and social engagement within a comfortable, home-from-home setting.

  • Nursing Care: Delivering 24-hour clinical care led by qualified registered nurses. Services cover complex medication regimes, wound management, pressure care, nutritional support, continence care, and chronic disease management.

  • Dementia Care: Delivered by specialist care teams in a dementia-friendly environment designed to promote familiarity, reduce anxiety, and ensure physical safety and mental well-being.

  • Respite Care: Offering planned short-term admissions for individuals recovering from illness or hospital discharge, or providing valuable relief for primary home carers.

  • Palliative & End-of-Life Care: Sensitive, multi-disciplinary end-of-life care focused on pain management, emotional reassurance, and absolute comfort in close coordination with local GPs, NHS specialists, and families.

  • Rehabilitation Care: Structured short-to-medium stay care plans tailored to rebuild strength, functional mobility, and self-confidence following surgery, injury, or acute illness.

SECTION 5: LOCATION DETAILS & REGISTERED MANAGEMENT

  • Location Name: St. Mary's Care Home

  • Location Address: Margaret Street / Monastery Drive, Stone, Staffordshire, ST15 8EJ / ST15 8ER

  • Registered Manager: Natalie Dibble

  • Deputy Manager: Julie Birks

  • Key Facilities: Private bedrooms, communal lounges, dining rooms, activity spaces, and landscaped grounds.

SECTION 6: COMPLAINTS & FEEDBACK PROCEDURE

We welcome feedback from residents, family members, visitors, and healthcare partners.

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  • Internal Reporting: Any concerns or complaints should be directed initially to the Registered Manager (Natalie Dibble) at info@stmarysstone.com or via telephone on 01785 813894.

  • External Regulatory Body: If a complainant feels their concern has not been satisfactorily resolved internally, they may contact the Care Quality Commission (CQC):​​

  • Telephone: 03000 616161

  • CQC National Customer Service Centre: Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA

Contact

St. Mary's Care Home (Stone) Limited

Margaret Street,

Stone,

Staffordshire,

ST15 8ER

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Tel: +44 (0)1785 813894

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Email: info@stmarysstone.com

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